What We Collect and Why We Use It
We collect the data you give us when you register — your name, contact details and account credentials. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we also log transaction references so we can verify payments and resolve any disputes. We do
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not store your full mobile wallet PIN or password at any point. Device data, such as your browser type and IP address, is collected automatically to detect suspicious login attempts and keep your account secure. We may also use anonymised usage data — which pages you
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visit, how long sessions last — to improve how the lobby works on mobile. We do not sell your personal data to third parties. Where we work with payment processors or identity verification services, those partners are required to handle your data under the same strict
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conditions we apply ourselves. Retention periods vary by data type: transaction records are kept as long as required for financial compliance, while marketing preferences are deleted when you withdraw consent. This policy applies to all accounts in Bangladesh; eligibility and data rights may vary depending on
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your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.